ServiceNow MCP Server Console, ServiceNow's official MCP server

OfficialRemote

Tools: 4; 4 read · 0 change
Works in: 1; supported apps
Risk: Medium; can write
Auth: OAuth; sign in, no key

ServiceNow's built-in MCP server: your admin publishes tools from your instance, and Claude or Copilot can then look up, summarize and act on records.

This is ServiceNow's own MCP server, built into the platform and run on your instance. Your admin picks which skills, workflows and APIs to publish, and your AI app can then use them while signed in as you. It needs a Now Assist or AI license and a recent Zurich or Australia patch, so it is for companies and does not run on free developer instances. Each server has its own address on your instance, so ask your admin for it.

Good for

ServiceNow admins who want to give Claude, Copilot or other AI apps governed access to their instance
Service desk agents who want incidents and cases looked up and summarized from their AI chat
IT and HR teams publishing approved workflows, such as submitting a request, as tools
Companies that already pay for Now Assist and want to reuse its skills outside ServiceNow

Works in

1 supported · 11 should work

Tap an app to see how to set it up and any known problems.

Install ServiceNow MCP Server Console

Claude Desktop

1
In Claude Desktop, open Settings > Connectors and choose Add > Add custom connector.
2
Paste the Server URL from your MCP Server record as the Remote MCP Server URL.
3
Enter the OAuth Client ID and Client Secret your admin gave you.
4
Click Add, then Connect, and approve the consent screen with your ServiceNow account.

Requires Now Assist or AI SKU, Zurich Patch 9 or Australia Patch 2+, Client registered by your admin.

Read-only mode: Ask your admin for a server that only has lookup and summary tools, such as the Quickstart Server.

Ask your ServiceNow admin for the server URL, a client ID and a client secret. ServiceNow does not let apps register themselves, so the admin registers Claude first.

If the connector connects but shows zero tools, the OAuth record's Token Format is probably still Opaque; it must be JWT. Admins can also register clients in Machine Identity Console > Inbound integrations, or use Okta, Entra or another identity provider on recent patches.

Connectors added on claude.ai also appear in Claude Desktop when you are signed in to the same account.

Built from the package data we hold. Not yet tested by us.

Tools

Looks up incident records
Finds and returns incident records from your ServiceNow instance. It ships on the Quickstart Server when Now Assist for ITSM is installed.
Try: “Find the open incidents assigned to my group”
Read · lookup_incident_records
Summarizes an incident
Uses the Now Assist incident summarization skill to write a short summary of an incident. It ships on the Quickstart Server with Now Assist for ITSM.
Try: “Summarize incident INC39582”
Read · incident_summarization
Looks up HR or customer service cases
Finds and returns case records. It is added to the Quickstart Server when Now Assist for HRSD or CSM is installed.
Try: “Show me the open cases for Acme Corp”
Read · lookup_case_records
Summarizes a case
Uses the Now Assist case summarization skill to write a short summary of an HR or customer service case. It is added with Now Assist for HRSD or CSM.
Try: “Summarize case CS0012345”
Read · case_summarization

From the official docs

Pros and cons

Good

Made by ServiceNow and built into the platform, with nothing to install.
Your existing roles, ACLs and field-level security apply to every tool call.
Admins choose exactly which tools each server publishes.
Can expose Now Assist skills, Knowledge Graph, workflows and REST APIs, not just raw tables.
A Quickstart Server works out of the box for incident and case lookups.
Sign-in through Okta, Microsoft Entra or another identity provider on recent patches.

Watch out

Needs a Now Assist or AI license; pricing comes through your account team.
Needs Zurich Patch 9 or Australia Patch 2 or later.
Not available on free developer instances or GCC.
Every AI app must be registered by an admin first; automatic registration is not supported.
Remote only; there is no local version.
Skills used as tools consume Now Assist assists on each call.

Permissions

medium risk · 4 things to watch

Medium risk

The assistant can create, update or approve records through any workflow or API tool your admin publishes, using your access. Keep each server to one job and turn on AI Gateway before using it with sensitive data.

What it can do

Read your data
Create and change things
Delete things
Read-only modeHow to turn it on

Watch out for

It can change records if your admin allows it
Servers can publish workflows, actions and REST tools that create, update and approve records. Ask your admin which tools your server includes. servicenow.com
Nothing filters sensitive data by default
Only AI Gateway in AI Control Tower blocks data such as card numbers and keeps a central audit trail. ServiceNow recommends turning it on for production. servicenow.com
Agent accounts can get too much access
Autonomous agents act as an integration user. Give that account only the roles its tools need. servicenow.com
Your ServiceNow permissions apply
Tool calls run as you, with your roles, ACLs and field-level security. You cannot see more through the assistant than you can in ServiceNow. servicenow.com

Technical details

Turning on read-only	There is no global switch. Admins choose which tools each server publishes; a server with only lookup and summarization tools (such as the Quickstart Server) is read-only in practice.
Talks to	Your ServiceNow instance
Sign-in and keys	OAuth 2.0 authorization code through ServiceNow's Machine Identity Console or a third-party identity provider; no client credentials grant.

Alternatives

Use MCP Server Console if your company has Now Assist and an admin who can set it up. Use a community server if you are on a developer instance or have no Now Assist license, and accept that it talks to the raw tables instead of ServiceNow's AI skills.

Server	Official	Runs	Sign-in	Can change things	GitHub stars
For ServiceNow
MCP Server ConsoleThis page	Official	Hosted	Account	Yes	–
onlyflowstech servicenow-mcp	Community	Local	–	Yes	13
mcp-server-servicenow	Community	Local	–	–	26
Other tools for the same job
NowAIKit servicenow-mcp	Community	Local	Password	Opt-in	265

Questions

Does ServiceNow have an official MCP server?

Yes. MCP Server Console is built into the ServiceNow platform. Your admin creates servers and picks their tools, and ServiceNow also ships ready-made servers for areas such as ITSM and ITOM.

Is the ServiceNow MCP server free?

No. It needs a Now Assist SKU (Pro Plus or Enterprise Plus) or an AI SKU. Skills used as tools also use up Now Assist assists, one more than usual per call.

What is the ServiceNow MCP server URL?

There is no single URL. Each server has its own address on your company's instance, and your admin gives it to you along with the sign-in details.

Which ServiceNow version do I need?

Zurich Patch 9 or Australia Patch 2 at minimum. Sign-in through Okta or another identity provider needs Zurich Patch 10 or Australia Patch 3, and Microsoft Entra needs one patch more.

Can I use it on a personal developer instance?

No. The plugin shows as unavailable on free developer instances because they do not include Now Assist. Community servers that use the REST API work there instead.

Is it safe?

It runs inside your instance and respects your roles and ACLs, so you see only what you could see in ServiceNow. It can change records if your admin publishes tools that do, and sensitive data is only filtered when AI Gateway is turned on.

Why can't my AI app connect on its own?

ServiceNow does not allow apps to register themselves. An admin has to register each app first and give you its sign-in details. If your app publishes a client metadata address, the admin can register that instead of creating a client ID and secret.

Can I run it locally?

No. It only runs on your ServiceNow instance and connects over the web. There is no local version.

Why are some tools missing or returning nothing?

Usually a permission setting. Skills need an execute ACL, workflows need an AI ACL, and tools from a scoped app must sit on a server in the same scope. If the app connects but shows no tools, first check that the admin set the sign-in record's token format to JWT; if that is set, ServiceNow suggests opening a support case.

ServiceNow MCP Server Console vs community servers?

The official server uses ServiceNow's AI skills and governance but needs Now Assist and an admin. Community servers you run yourself work on any instance with a login, but only reach records through the REST API.

Examples

Summarize an incident from your AI app
Summarize incident INC39582
Source
Check open P1 incidents and the affected configuration items
How many open P1s does my team have, and which CIs are affected?
Source
Submit a request through a published workflow
Submit a PTO request for next week and notify my manager
Source
Report SLA performance through a custom REST tool
Show SLA performance against KPIs this quarter
Source