Pylon MCP servers: which one to use
Use Pylon's own hosted server for most teams. Pick a community server only if you want to run it yourself with an API token.
- Servers
- 5
- active
- Official
- 1
- by Pylon
- Hosted
- 1
- nothing to install
- Local
- 4
- runs on your machine
- OAuth
- 1
- sign in, no key
Pylon makes its own MCP server, and it is the best place to start. You sign in with your Pylon account, and it can only see and change what you can already see and change in Pylon. It lets Claude, ChatGPT or Cursor search and update issues, accounts, contacts, knowledge base articles and tasks. One thing to know first: it can send replies straight to your customers, and a sent reply cannot be unsent, so read each message before you approve it.
Good for
- Support leads who want Claude to find and triage open issues
- Support ops who edit knowledge base articles and macros with AI help
- Developers who want a self-run server on their own Pylon API token
- Teams on the EU region, which has its own server address
Which Pylon MCP server to use
Use Pylon's own hosted server: it signs in with your Pylon account and follows your Pylon permissions. Choose Carter-S for the whole Pylon API on your own API token, or JustinBeckwith's for a smaller self-run server.
| Server | Official | Runs | Sign-in | Can change things | Tools | GitHub stars |
|---|---|---|---|---|---|---|
| PylonThis page | Official | Hosted | Account | Yes | 100 in docs | – |
| Pylon (Carter-S) | Community | Local | API token | Yes | 114 (README) | 0 |
| Pylon (JustinBeckwith) | Community | Local | API token | Yes | 32 (README) | 8 |
All Pylon MCP servers
5 active · 1 official · official first, then by GitHub stars
- Pylon MCP ServerOfficialHostedOAuth
Pylon's hosted MCP server: work with support issues, accounts and knowledge base from an AI assistant, signed in as your Pylon user.
pylon-mcpLocalMCP server for Pylon customer support platform
8 GitHub stars- pylon-mcpLocal
MCP server for Pylon API integration
0 GitHub stars - pylon-mcpLocal
MCP server exposing the full Pylon API — all 114 endpoints auto-generated from Pylon's OpenAPI spec, including knowledge base CRUD that the hosted MCP doesn't cover.
0 GitHub stars - pylon-kb-mcpLocal
MCP server covering Pylon's Knowledge Base API (knowledge bases, collections, articles, route redirects).
0 GitHub stars
Questions
Is there an official Pylon MCP server?
Yes. Pylon hosts it, and you sign in with your Pylon account. Pylon's docs say it works with AI tools such as Claude, ChatGPT and Cursor.
What is the Pylon MCP server URL?
https://mcp.usepylon.com for US workspaces and https://mcp.eu.usepylon.com for EU workspaces. In Pylon, open Settings > AI Controls > MCP Server to copy the address for your workspace.
Do I need an API token?
Not for the official server, which uses OAuth sign-in with your Pylon account. Member and Admin users need the MCP Access role turned on. The community servers need a Pylon API token, and the JustinBeckwith README says only Admin users can create one.
Can it send messages to my customers?
Yes. The official server can send replies on an issue's channel, such as Slack, email or chat, and a sent reply cannot be unsent. Pylon's docs say AI tools are told to show you the exact message first, and most ask you to confirm each reply.
Can it delete things in Pylon?
Yes. The official server's docs list deleting tasks, macros and tags, and deleting a tag or macro cannot be undone. It follows your Pylon permissions, so it cannot delete anything you could not delete in Pylon yourself.
Which server covers the whole Pylon API?
Carter-S's pylon-mcp. Its README says it is generated from Pylon's OpenAPI spec and exposes all 114 endpoints, including knowledge base article edits and custom objects. The official docs list 100 tools.
Does the official server work in Claude?
Yes. Pylon is listed in Claude's connector directory. That listing names 10 tools (such as search_issues, get_issue, update_issue and search_accounts), while the tool table in Pylon's docs covers 100 for the server itself.
Is it free?
The community servers are MIT licensed, so they cost nothing beyond your Pylon account. The official server runs under your Pylon plan, and some tools need a plan feature, as the Feature Requests tools do, and full audit log history needs Enterprise.