Freshdesk MCP servers: which one to use
Use Freshdesk's own server if you are on Growth, Pro or Enterprise. Pick a community server for other plans, more tools, or to run it yourself.
- Servers
- 8
- active
- Official
- 1
- by Freshdesk
- Hosted
- 3
- nothing to install
- Local
- 5
- runs on your machine
Freshdesk includes an official server for Growth, Pro and Enterprise accounts. You connect with your personal Freshdesk API key, and every tool call counts against a yearly allowance on your plan. The community servers also use an API key and run on your machine. They list more tools, and some include tools that delete tickets.
Good for
- Support agents who want Claude to read tickets and draft replies
- Team leads who update many tickets at once from Claude, Cursor or VS Code
- Admins who want broader Freshdesk coverage than the official server
- Developers who run a server with their own API key
Which Freshdesk MCP server to use
Use Freshdesk's own server if your plan includes it. Pick freshdesk_mcp by effytech, the most used community server, or hashcott's for the widest coverage with 255 tools.
| Server | Official | Runs | Sign-in | Read-only option | Tools | GitHub stars |
|---|---|---|---|---|---|---|
| For Freshdesk | ||||||
| FreshdeskThis page | Official | Hosted | API key | Role permissions | 37 | – |
| freshdeck-mcp | Community | Local | API key | – | – | 12 |
| freshdesk-mcp (hashcott) | Community | Local | API key | – | 255 | 3 |
| Other tools for the same job | ||||||
| freshdesk_mcp (effytech) | Community | Local | API key | – | – | 71 |
| freshdesk_mcp (Bright Security) | Community | Local | API key | – | 41 | 2 |
All Freshdesk MCP servers
8 active · 1 official · official first, then by GitHub stars
- Freshdesk MCP ServerOfficialHostedAPI key
Freshworks' hosted MCP server built into each Freshdesk account: tickets and conversations, contacts, agents, groups, companies and knowledge base articles.
- freshdeck-mcp
A Model Context Protocol (MCP) server implementation for Freshdesk API v2 integration. This server provides tools for managing tickets, contacts, agents, companies, and conversations through the MCP interface.
12 GitHub stars 
freshdesk-mcpLocalMCP server for Freshdesk (TypeScript) — supports stdio and Streamable HTTP transports
3 GitHub stars- Freshdesk MCP by usefulapiHosted
Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.
1 GitHub stars 
FreshdeskHosted or LocalFreshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
0 GitHub stars- FreshdeskLocal
MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.
0 GitHub stars - @mrfentmen/freshdesk-mcpLocal
Query Freshdesk: tickets, ticket details, contacts.
FreshdeskLocalFreshdesk Support MCP server for Model Context Protocol hosts
Questions
Is there an official Freshdesk MCP server?
Yes. Freshdesk includes one on the Growth, Pro and Enterprise plans, at https://<your-subdomain>.freshdesk.com/mcp. Custom portal domains do not work, so use your freshdesk.com address.
Which Freshdesk MCP server should I use?
Use Freshdesk's own server if your plan includes it, since Freshdesk supports it. Use a community server if you want more tools or to run the server yourself with your API key.
Is there a read-only Freshdesk MCP server?
Not with a switch: Freshdesk's FAQ says tool-level access management is not available, and that MCP actions match the permissions of the Freshdesk role behind the API key. Connect with an agent role that has only the permissions you need; the community servers take an API key too, so a limited role restricts them the same way.
Can the AI delete Freshdesk tickets?
Freshdesk's published tool list names no delete tool. freshdesk_mcp by effytech lists a delete_ticket tool.
Is the Freshdesk MCP server free?
Freshdesk includes it on Growth, Pro and Enterprise, with a yearly allowance of 1,200, 6,000 or 12,000 actions. freshdesk_mcp, freshdesk-mcp by hashcott and freshdesk_mcp by Bright Security are MIT-licensed.
Do I need a Freshdesk API key?
Yes, for every server in this table. Find yours in your Freshdesk profile settings. Freshdesk's own server does not support signing in with your account.
Does Freshdesk's server work in Claude, Cursor and VS Code?
Yes. Freshdesk's guide covers adding it to Claude, Cursor and VS Code, and the install box above has the steps. Freshdesk is not in Claude's connector directory, so you add the address and key yourself.
How many tools do the Freshdesk servers have?
Freshdesk's own server lists 37 tools. Bright Security's lists 41, and hashcott's lists 255 across tickets, contacts, companies, solutions and more.