Claude and ChatGPT for healthcare teams: admin work, privacy and what not to use them for

Plan: A business plan for any staff use. Ask OpenAI for its current HIPAA and business associate terms for your plan before you share patient data. ChatGPT Business is $20 per user per month billed annually or $25 monthly.

Plan: Claude Enterprise if patient data is involved: Anthropic's pricing page lists a HIPAA-ready offering there. Self-serve Enterprise is $20 per seat per month billed annually plus usage, 20 seat minimum, as of November 2026.

1. 1
   Medplum MCPOfficialHostedOAuth

   Medplum's hosted server for its open-source FHIR platform: search patients, read lab results and create appointments. It can change records, so limit who connects and what it can do.

   HostedRuns
2. 2
   Microsoft Work IQOfficialHosted or LocalOAuth

   Microsoft's official way to reach Microsoft 365 mail, calendar, files and Teams, after your IT admin approves it. For scheduling and policy documents, not patient charts.

   BothRuns
3. 3B
   BambooHR MCP ServerOfficialHostedOAuth

   BambooHR's official server: see who is out, file or approve time off, and run HR reports. In beta, and an admin has to turn it on.

   HostedRuns
4. 4P
   pdfOfficialSkill

   Anthropic's skill for reading PDFs, filling forms, and splitting or merging files, including OCR on scanned pages.

   SkillRuns
5. 5D
   docxOfficialSkill

   Anthropic's skill for Word documents with tracked changes, for policies and patient handouts that a clinician reviews.

   SkillRuns
6. 6
   google-calendar-mcpLocalOAuth

   Community server for Google Calendar: read, create and change events. Runs on your computer and needs your own Google Cloud setup.

   LocalRuns
7. 7
   aws-healthomics-mcp-serverOfficialLocal

   AWS Labs server for genomics workflows in AWS HealthOmics, for research teams. It can start runs that cost money and has no read-only mode.

   LocalRuns

Claude

1. 1

   Use an approved plan and remove identifiers

   Work on a plan and agreement your compliance team has approved, or strip names, dates of birth and member IDs first.

2. 2

   Turn on the healthcare connectors

   In Claude, go to Customize > Connectors and add the CMS Coverage Database, ICD-10 and NPI Registry connectors that Anthropic lists.

3. 3

   Ask for a documentation check

   Asking for evidence per criterion, and no decision, keeps the final call with your reviewer.

   PromptCopy

   Review this prior authorization request for a Medicare patient needing a robotic-assisted lung biopsy. Check that the provider NPI, CPT and ICD-10 codes are valid, find the coverage policy that applies, and list every criterion with the page of the document that shows it or a note that it is missing. Do not recommend approval or denial.

4. 4

   A reviewer decides

   A qualified person checks each cited page and makes the decision. Claude's answers can be traced to sources so you can verify them.

1. 1

   Write your approved answers first

   Put your clinic's own instructions in the prompt, such as fasting rules for a blood test. The assistant should rewrite what you approved, not invent advice.

2. 2

   Ask for a draft with flags

   Leave out the patient's name and record details unless your plan and agreement allow them.

   PromptCopy

   Here are our clinic's instructions for preparing for a fasting blood test. Draft a reply to a patient asking how to prepare. Use plain language at a 6th-grade reading level, use only our instructions, and flag anything a nurse must confirm.

3. 3

   Route urgent messages to a person

   Anthropic describes Claude identifying urgent issues in patient messages and routing them. Have staff review every urgent flag and every draft.

4. 4

   Send from your own system

   A staff member reads and sends the final message from your patient portal or email. Do not let an assistant send to patients.

1. 1

   Upload the policy

   Attach the PDF. Claude reads PDFs up to 1,000 pages; ChatGPT reads PDFs up to 512 MB per file.

2. 2

   Ask for a checklist with page numbers

   Page numbers let a reviewer check each line.

   PromptCopy

   Turn this infection-control policy into a one-page checklist for front-desk staff. For each item, give the page number it comes from. Do not add anything that is not in the policy.

3. 3

   Have the policy owner review it

   The person who owns the policy compares the checklist to the original before it is used.

4. 4

   Export a Word file

   In Claude, the docx skill can produce a Word file with tracked changes for your reviewers.

   Uses docx

Our advice: for admin work near patient data, start with Claude Enterprise, where Anthropic's pricing page lists a HIPAA-ready offering, and ask OpenAI for its current ChatGPT terms in writing. Use either on de-identified text. Never use them to decide care.