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Claude: plans, what it can do, and how to check if it is down

Anthropic's AI assistant for writing, research, files and code, free to start, with paid plans from $20 a month.

Claude is a chat assistant from Anthropic that runs on the web, on desktop and on your phone. The free plan covers everyday questions, file creation, web search and app connections; Pro adds more usage, the Opus models, Claude Code and Claude in Chrome. To see if Claude is down, check Anthropic's official status page at status.claude.com.

Good for

  • People who want an assistant for writing, research and reading long documents
  • Teams that want Claude to work inside Notion, Jira, Slack or Google Drive
  • Developers who also want Claude Code in the terminal or editor
  • Anyone checking whether Claude is down right now

Plans and limits

Made by
Anthropic
Models on Free
Sonnet and Haiku

Best connectors for Claude

Often compared with

2

  • ChatGPT logo
    ChatGPT
  • Gemini logo
    Gemini

Set up Claude for real work in five minutes

Claude

  1. 1

    Sign up and pick a plan

    Create an account at claude.ai. Start on Free; move to Pro when you hit the usage limit or need Opus, Claude Code or Claude in Chrome. See Claude pricing for what each plan includes.

  2. 2

    Install the app you will use most

    Claude runs on the web, on desktop and on iOS and Android. Usage on all of them, and in Claude Code, draws from the same limit.

  3. 3

    Upload a file and ask about it

    Click + in the lower left of the chat box, or drag files into the chat. You can add up to 20 files per chat, up to 500 MB each, and PDFs up to 1,000 pages.

    Prompt
    Read this contract and list every date, amount and cancellation rule, with the page each one is on.
  4. 4

    Connect an app

    Click + in the chat, hover Connectors, choose Manage connectors, then click + next to Connectors to browse the directory. Pick an app, click Connect and sign in. You can also add any hosted connector by its address; see Claude connectors.

    Uses Notion MCP

  5. 5

    Use the app from the chat

    Turn the connector on for this chat from the same + menu under Connectors, then ask by name.

    Prompt
    Search my Notion for last week's meeting notes and summarize the decisions and owners.

    Uses Notion MCP

  6. 6

    Check status if something breaks

    If replies stop or you see errors, open status.claude.com. It lists claude.ai, the API, Claude Code and Cowork separately, so check the part you use.

Verdict

Start on the free plan; it already includes file creation, web search and app connectors. Upgrade to Pro at $20 a month when you hit the five-hour limit or want Opus, Claude Code or Claude in Chrome.

Start on the free plan; it already includes file creation, web search and app connectors. Upgrade to Pro at $20 a month when you hit the five-hour limit or want Opus, Claude Code or Claude in Chrome.

Best for

  • Reading and summarizing long documents
  • Writing and editing
  • Working with Notion, Jira and other apps through connectors

Skip it if

  • You need unlimited use on the free plan
  • You want Opus without paying

Questions

Is Claude down right now?

This page does not show live status. Check Anthropic's status page at status.claude.com (status.anthropic.com redirects there). It lists claude.ai, the Claude Console, the Claude API, Claude Code and Claude Cowork separately, with current incidents. If everything shows as working, the problem is more likely your connection, browser or a usage limit.

Why is Claude not working for me when the status page is green?

The most common reason is a usage limit: every plan has one that resets every five hours, and paid plans add a weekly one. Check Settings > Usage. Otherwise try another browser or the desktop app, and sign out and back in.

Is Claude free?

Yes. The free plan costs $0 and includes chat on web, desktop and mobile, web search, file creation, memory and app connectors, with limited usage. Pro costs $20 a month, or $17 a month billed yearly. See Claude pricing.

Which Claude plan should I get?

Start on Free. Get Pro if you hit limits or want Opus, Claude Code or Claude in Chrome. Max ($100 a month) and Ultra ($200 a month) are for people who use Claude all day.

Can Claude read zip files?

Not as an upload type. ZIP is not on Anthropic's list of supported files, so unzip it and upload the files inside: up to 20 per chat, 500 MB each. Supported types include PDF, DOCX, CSV, TXT, HTML, JSON, EPUB, XLSX and common images.

What files can Claude read?

PDF, DOCX, CSV, TXT, HTML, ODT, RTF, EPUB, JSON and XLSX documents, plus JPEG, PNG, GIF and WebP images. XLSX needs code execution and file creation turned on. Claude looks at charts and images only in PDFs of 100 pages or fewer.

Can Claude connect to my apps?

Yes, through connectors. Click + in the chat, hover Connectors, choose Manage connectors and pick one from the directory, or add a hosted connector by its address. Free accounts can add one custom connector.

Can Claude browse the web?

Yes. Web search is on every plan, including Free. To let Claude click and type on websites for you, install Claude in Chrome, which needs a paid plan.

Does Claude train on my chats?

On Free, Pro, Max and Ultra you can opt out of model training in your settings. On Team and Enterprise plans, Anthropic does not train on your content by default.

Information

updated Nov 1, 2026

Made by
Anthropic
Connector directory
claude.ai/directory

In the Claude directory

Sources

Docs, issue trackers and discussions this page is built from.

Show all 5
  1. Claude pricing · claude.com
  2. Claude Status · status.claude.com
  3. Upload files to Claude · support.claude.com
  4. Get started with custom connectors using remote MCP · support.claude.com
  5. Use connectors · support.claude.com

Updated Nov 1, 2026.